These are the most common problems and solutions encountered during the installation process.

I don't hear a dial tone. You will only get dial tone from your Greenfield ATA if:

1. You have existing and fully operational broadband (high-speed) access to the Internet. (You have been able to access Web pages)
2. Your Greenfield ATA was properly registered AND activated prior to installation. (This was done when you signed up for the service)
3. The Greenfield ATA was properly installed and each step was followed in the proper order. (The order in which you turn on devices is very important)
4. The Status and Line 1 indicator LED's on the front panel are ON

Also, make sure your phone is hooked up to a power supply, and be sure it is disconnected from the wall jacks that traditional phone companies use. The phone needs to be connected to an Internet jack. If not the ATA will not connect to the Greenfield service and you will not get a dial tone.

What is the cause of echo and is there anyway to eliminate this problem?

On VoIP calls, such as the Greenfield service, an echo occurs when there is unusual congestion in the network. This may be a temporary issue on your local network (for instance when another user is downloading a video while you are on a call).

What is the cause of static on the line?

Static or buzzing noises on your line can only occur on the analog side of your connection. This consists of your telephone handset and phone patch cable (RJ-11 Cable). To eliminate static, one of the solutions is to try a different telephone cable and/or telephone handset.

If you have a cordless telephone, it can generate static due to a weak signal between the base of the telephone and your handset. Old or low batteries in your handset can also cause static, or maybe the cordless handset is too far from the base station. If you use a wireless router, try moving it away from the Greenfield ATA as each wireless device may interfere with the other.

All of a sudden I am unable to receive any inbound calls. What is the cause?

If you had a previously functioning Greenfield ATA and suddenly are unable to receive calls, please check the following:

• Were there recent power outages/disruptions that may have affected your Greenfield ATA?
• Is your Internet connection active?
• Did you recently change any router/firewall security options that may have impacted the Greenfield ATA's ability to connect to the Greenfield service server? If this problem occurs, please review your included Easy Install Guide and follow the exact power cycling steps for your network configuration.

Technical Support

For more troubleshooting help send us an email to: support@egreenfield.com or call (888) 230-0020.

To help us best serve you, we'll need the following information:

• Your Greenfield telephone number in the email subject line
• Make and model of your router (if you are using one)
• Make and model of your telephone
• Brief description of your home network (computers, routers, hubs, switches, and firewall software)
• Detailed description of the issue you are having
• Results of troubleshooting steps you have completed (i.e. cycling power, port forwarding, as detailed on our Installation pages)
• Best way and time to contact you

Voicemail Reference

You can access your voicemail in two ways:

1. From any phone connected to your Greenfield service, dial 00
2. From any other phone, dial your 10-digit phone number. When the auto attendant answers, press the star (*) key and enter your password when prompted. This number was emailed to you when you signed up for service and was included in your welcome kit